FAQ

Jemlit offers online mystery boxes with guaranteed prizes. Sign up, top up your account, open a box, and win an item. Choose to claim and ship your prize, or exchange it for credits to open more boxes. You can get products from top brands like Apple, Samsung, Rolex, Chanel, Nike, and Supreme for a fraction of their price!

We have the best mystery boxes for everyone out there. Choose a category or theme, and win related prizes. You can win big prizes such as iPhones, MacBooks, Samsung devices, designer clothing and apparel, luxury watches, valuable collectibles, and even travel experiences. You name it, we have it. Explore our mystery boxes and open the ones with the prizes you like!

Our goal is to make our customers happy and earn their trust. Everything on our platform is 100% legit and safe. Our randomizing, provably fair algorithm ensures everyone has a fair shot at winning, with odds always visible. Our customer support team is always ready to help if needed.

Jemlit mystery boxes are virtual surprise boxes crafted around specific themes that our users love. You can preview which items are inside a box and the odds of getting them. When purchasing a box to open it, a wheel will spin, and using a fair random algorithm, you'll get a prize with every spin.

Yes! We buy directly from the product brands. Additionally, in case of rare clothing or watches, we buy directly from official resellers that guarantee the item's authenticity. Everything you get is authentic and original.

Making a deposit is easy. Click or tap on the golden (+) plus sign next to your profile icon, choose the amount and method to deposit, and complete the transaction. Funds should reflect in your Jemlit account after that.

Absolutely! You can get the equivalent to the value of your item as cashback in Credits, so you can dive back into opening more mystery boxes.

No, it's not possible to exchange Jemlit Credits for real money. But you can use those Credits to play any of our games or open more mystery boxes.

You can use credits to open mystery boxes or play any of our games such as Crash, and Battles.

You can open free mystery boxes online every day once you sign up. By opening our boxes you gain experience points, and the higher your level gets the more free mystery boxes you can claim. We reward your loyalty.

Yes. The minimum deposit is just 5£ or the equivalent in your preferred currency.

Absolutely! Every item we ship to you will be brand new unless specified otherwise on the item name.

To find the items you've won, go to your profile, select the "items" tab and there you'll see the list with eligible prizes to be shipped.

Our goal is to get your products delivered as soon as possible. We normally ship within a week, but external factors can extend that window to up to 30 days.

We ship worldwide. That said, some countries do have certain restrictions. These are government customs rules and are not under our control. If you’re unsure about your country being accepted for shipments, don’t worry, just contact us at [email protected] and we’ll be happy to help. Even if restrictions apply, we’ll always do our best to get your item to you, either by offering valid alternatives or finding the best solution available. Our goal is to make sure you enjoy the Jemlit experience.

We'll send tracking information to your email for every item once it's available. Usually it will show up a few days after the order has been processed, sometimes 1-2 days before delivery.

No. Refunds are not supported or allowed.

The best place to find updated bonus codes and promotions is our Jemlit promo codes page. Check it out and make sure to use those codes to maximize your deposits!

Our support team is here to save the day. Just shoot us an email at [email protected], and we'll reply as soon as possible.

You can make a deposit with traditional payment methods from practically everywhere in the world, except for a few spots where our partner Zen Payments isn't operating. If you are located in the UK, Belgium, China, Japan, The Netherlands, the Isle of Man, Taiwan, Thailand, Switzerland, Norway, or Denmark, you might experience restrictions. However, if you pay with crypto, you shouldn't have any limitations.