FAQ

Prepare for a shopping experience like no other! JemLit isn't just a platform; it's a rollercoaster ride of excitement and surprises. Dive into the world of Mystery Boxes and uncover treasures from top brands like Apple, Samsung, Chanel, Nike, and Supreme. Get ready for a shopping spree that'll keep you on the edge of your seat!

It's like pulling a rabbit out of a hat, but better! Our Mystery Boxes are jam-packed with goodies, and our top-secret extraction process is powered by an algorithm so fair, even the magic eight ball would be jealous. Get ready to crack open a box and let the fun begin!

Fairness is our middle name! At JemLit, we play by the rules—our randomizing algorithm ensures that everyone has a fair shot at winning. Think of us as the referee of the shopping world, making sure every game is played square and fair.

Making a deposit is as easy as getting your cat to chase a laser pointer! Simply click on the golden (+) sign, whip out your credit card, punch in those digits, and voila! You're ready to embark on a shopping spree like no other.

Hey, we're not here to break the piggy bank! The minimum deposit is just 5 JemLit Credits, equivalent to a cup of fancy coffee.

Absolutely! We've got your back, Jack! If Lady Luck wasn't on your side and your item didn't quite hit the jackpot, fear not! You can snag some sweet cashback equivalent to the value of your item and dive back into the Mystery Box madness for another shot at glory.

Sorry, no turning Jems into gold here! But with the treasures waiting to be discovered, who needs cash anyway?

With Jems in your pocket, you're the boss of the Mystery Box universe! Dive into a world where boxes are your tickets to endless surprises and the crash game is your chance to ride the rollercoaster of excitement.

You better believe it! Our products are fresher than a newly-baked batch of cookies. Get ready to unwrap goodies straight from the factory floor!

Yes, we buy directly from the brands themselves. Additionally, in case of rare clothing or watches, we buy directly from resellers, like StockX and Chrono24, that guarantee their authenticity.

It's like Christmas morning every time you open a Mystery Box! Dive into your profile to relive the excitement of past wins and find all your products.

Sit tight, buttercup! We'll whisk your goodies straight to your doorstep faster than you can say 'Sesquipedalian!' Typically within 3 days, but if the delivery fairy is feeling a bit sluggish, it might take up to 15 days.

We're spreading the love far and wide! Whether you're in Europe, the US, or chilling on a remote island, chances are we'll find you. And if not, our Customer Service superheroes will swoop in to save the day.

When it's within our grasp, we'll whisk that tracking link straight to your inbox faster than a cheetah chasing its morning coffee! But fear not, even if the email fairies are taking a nap, our trusty customer service team will keep you in the loop with all the juicy updates on your shipment.

Nope, no take-backsies! But trust us, with treasures like these, you won't want to leave!

Feeling lucky? Keep your eyes peeled for coupons and promo codes in our newsletter and Insagram Channel. It's like finding buried treasure, only without the map.

Lost in the maze of mystery? Fear not, dear friend! Our support team is here to save the day. Just shoot us an email at support@jemlit.com, and we'll swoop in faster than a superhero on a caffeine high.

You can make a deposit from practically every nook and cranny of this planet, except for a few spots where our dear friend Zen Payments seems to be on vacation. Sorry to burst your bubble if you're located in the UK, Belgium, China, Japan, The Netherlands, the Isle of Man, Taiwan, Thailand, Switzerland, Norway, or Denmark. But fear not! If you're using any other payment method, you're golden! So, whether you're chilling in Timbuktu or sunbathing in Antarctica, we've got you covered!