FAQ

JemLit is the Shoptainment Platform that allows you to buy Mystery Boxes online, find the best products in the market, and get them delivered directly to your home. A Mystery Box contains a wide range of authentic items. Apple, Samsung, Chanel, Nike, and Supreme are just some of the brands that you will find on our website. All items are authentic and come with international warranties.

After you register and confirm your details, you will be able to buy our Jems. These Jems will allow you to purchase the Mystery Boxes you like, and open them directly online. Once you find out what's in the Box, you can decide whether to exchange the item for more Jems or have it shipped to your home. You will always find something inside the Mystery Boxes!

JemLit is provably fair! In order to extract the items, we use a randomizing algorithm that cannot be manipulated or predicted by anyone (including us). You will always be able to test the fairness of the website by visiting our Provably Fair page.

After you register/login, click on the yellow (+) sign at the top-right of the screen and insert your credit card details. We use some of the most reliable payment systems in the world to process our transactions.

The minimum deposit will be 5 JemLit Credits at the price of 5£.

Sure! You will be able to exchange items for credits and then purchase any other desired object that you may find in the “Shop” section on our homepage.

No.

Sure, in the “Shop” section.

Yes, except for rare items like certain watches and fashion products.

Yes, we buy directly from the brands themselves. Additionally, in case of rare clothing or watches, we buy directly from resellers, like StockX and Chrono24, that guarantee their authenticity.

You can see your products once you open the box or later on your profile.

After verifying your details, we will deliver the items at the address provided. Users normally get their items within 3 days, but it may take up to 15 days.

We ship to all of Europe, the US and many other regions in Asia, Africa and South America. In case a specific product is not available in your county, our Customer Service will contact you and offer a suitable option. If you are unsure, just drop us an email at [email protected]

If available, we will send you the tracking link by email once the order is fulfilled.

No.

You can register for our newsletter and follow our Telegram Channel, we often post promo codes and special offers there.

You can contact our support team at [email protected] We will be happy to help.

You can make a deposit from every place in the World with a few exceptions. We do NOT accept payments from the United Kingdom, Belgium, China, Japan, The Netherlands, the Isle of Man, Taiwan, Thailand, Switzerland, Norway and Denmark.

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Get in touch with us

You can contact our support team at [email protected] We will be happy to help.