FAQ

Jemlit offers online mystery boxes with guaranteed prizes. Sign up, top up your account, open a box, and win an item. Choose to claim and ship your prize, or exchange it for credits to open more boxes. You can get products from top brands like Apple, Samsung, Chanel, Nike, and Supreme for a fraction of their price!

We have the best mystery boxes for everyone out there. Choose a category or theme, and win related prizes. You can win big prizes such as iPhones, MacBooks, Samsung devices, designer clothing and apparel, luxury watches, valuable collectibles, and even travel experiences. You name it, we have it. Explore our mystery boxes and open the ones with the prizes you like!

Jemlit's goal is to make our customers happy and earn their trust. Everything on our platform is 100% legit and safe. Our randomizing, provably fair algorithm ensures everyone has a fair shot at winning, with odds always visible. Our customer support team is always ready to help if needed.

It's like pulling a rabbit out of a hat, but better! Our Mystery Boxes are jam-packed with goodies, and our top-secret extraction process is powered by an algorithm so fair, even the magic eight ball would be jealous. Get ready to crack open a box and let the fun begin!

Yes! We buy directly from the product brands. Additionally, in case of rare clothing or watches, we buy directly from official resellers that guarantee the item's authenticity. Everything you get is authentic and original.

Making a deposit is as easy as getting your cat to chase a laser pointer! Simply click on the golden (+) sign, whip out your credit card, punch in those digits, and voila! You're ready to embark on a shopping spree like no other.

Absolutely! We've got your back, Jack! If Lady Luck wasn't on your side and your item didn't quite hit the jackpot, fear not! You can snag some sweet cashback equivalent to the value of your item and dive back into the Mystery Box madness for another shot at glory.

Sorry, no turning Credits into gold here! But with the treasures waiting to be discovered, who needs cash anyway?

With Credits in your pocket, you're the boss of the Mystery Box universe! Dive into a world where boxes are your tickets to endless surprises and the crash game is your chance to ride the rollercoaster of excitement.

You can open free mystery boxes online every day once you sign up. By opening our boxes you gain experience points, and the higher your level gets the more free mystery boxes you can claim. We reward your loyalty.

Hey, we're not here to break the piggy bank! The minimum deposit is just 5£, equivalent to a cup of fancy coffee.

You better believe it! Our products are fresher than a newly-baked batch of cookies. Get ready to unwrap goodies straight from the factory floor!

It's like Christmas morning every time you open a Mystery Box! Dive into your profile to relive the excitement of past wins and find all your products.

Sit tight, buttercup! We'll whisk your goodies straight to your doorstep faster than you can say 'Sesquipedalian!' Typically within 3 days, but if the delivery fairy is feeling a bit sluggish, it might take up to 15 days.

We're spreading the love far and wide! Whether you're in Europe, the US, or chilling on a remote island, chances are we'll find you. And if not, our Customer Service superheroes will swoop in to save the day.

When it's within our grasp, we'll whisk that tracking link straight to your inbox faster than a cheetah chasing its morning coffee! But fear not, even if the email fairies are taking a nap, our trusty customer service team will keep you in the loop with all the juicy updates on your shipment.

Nope, no take-backsies! But trust us, with treasures like these, you won't want to leave!

Feeling lucky? Keep your eyes peeled for coupons and promo codes in our newsletter and Insagram Channel. It's like finding buried treasure, only without the map.

Lost in the maze of mystery? Fear not, dear friend! Our support team is here to save the day. Just shoot us an email at [email protected], and we'll swoop in faster than a superhero on a caffeine high.

You can make a deposit from practically every nook and cranny of this planet, except for a few spots where our dear friend Zen Payments seems to be on vacation. Sorry to burst your bubble if you're located in the UK, Belgium, China, Japan, The Netherlands, the Isle of Man, Taiwan, Thailand, Switzerland, Norway, or Denmark. But fear not! If you're using any other payment method, you're golden! So, whether you're chilling in Timbuktu or sunbathing in Antarctica, we've got you covered!